Shipping policy

Shipping Policy

Thank you for visiting and shopping at Acrylic Kidd. The following terms and conditions constitute our Shipping Policy for orders delivered within Canada.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays in Alberta).

  • Orders placed after 2:00 PM MST or on weekends/holidays will begin processing on the following business day.

  • You will receive a shipment confirmation email containing your tracking number once your order has dispatched. Please allow up to 24–48 hours for tracking details to update on the carrier’s portal.

Canadian Shipping Rates & Transit Estimates

We ship to all Canadian provinces and territories. Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Destination Estimated Delivery Time Primary Carriers
Local (Edmonton & Surrounding Area) 1–2 business days Canada Post / Regional Courier
Alberta & Western Canada 2–4 business days Canada Post / Courier
Rest of Canada (ON, QC, Atlantic) 3–8 business days Canada Post / Courier
Canadian Territories (YT, NT, NU) 7–14 business days Canada Post

Note: Delivery times are estimates provided by carriers and are not guaranteed. Delays can occasionally occur due to extreme weather, postal disruptions, or peak holiday volumes.

Address Verification & Order Changes

It is the customer’s responsibility to verify that the shipping address entered at checkout is correct and complete (including apartment, suite, or unit numbers).

  • Because orders enter fulfillment quickly, we cannot guarantee address changes or order cancellations once payment is confirmed.

  • Acrylic Kidd is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us by the carrier due to an invalid or incomplete address, the customer will be responsible for any re-shipping fees.

Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives visibly damaged or defective, please retain all packaging materials and report the issue to us at acrylickidd@gmail.com within 7 days of delivery with clear photos of the damaged box and contents, in accordance with our [Terms of Service].

  • Lost or Stolen Packages: Once a parcel is marked as "Delivered" by the shipping carrier, Acrylic Kidd is not responsible for lost or stolen packages. If your tracking states delivered but you cannot locate your package:

    1. Check surrounding areas, porch, community mailbox, and with household members or building management.

    2. Wait 24 hours, as carriers occasionally mark items delivered shortly before actual drop-off.

    3. Contact the shipping carrier (e.g., Canada Post) directly with your tracking number to initiate a search claim.

Contact Us

If you have any questions about your shipment or order status, please contact us at:

Acrylic Kidd

Location: Edmonton, Alberta, Canada

Email: acrylickidd@gmail.com